Help & FAQ

Do you have a question about your subscription, a recent order, products, shipping or you want to suggest a new magazine? Here you can find some helpful answers to frequently asked questions (FAQ).

Do you ship abroad?

Yes, we absolutely do! Customers of LOREM (not Ipsum) have come to be living all over Europe and even in Japan or Australia. So head over to our shop and take a look at our products.

What are your shipping options?

Please find more information about our shipping methods.

I’m ordering from abroad. Do I have to pay VAT?

If you’re ordering from abroad, you generally don’t have to pay Swiss VAT. Swiss VAT is deducted during the order process in our online shop. For orders within Switzerland, however, the reduced VAT rate of 2.5% is charged.

All orders with a shipping destination outside Switzerland or the Principality of Liechtenstein are charged without value added tax (VAT). Depending on the country, taxes and/or import fees may apply during the import, which are levied by the national post office or the courier company. Taxes and/or import fees may vary from country to country and must be paid by the buyer.

Do you offer volume discounts for orders above a certain amount?

Although you are welcome to order larger quantities of the same item from us (provided that the item is in stock and available for delivery), we are unable to offer volume discounts. There are two reasons for this: firstly, we are not a bulk buyer and don’t buy large quantities from the publishers. We therefore have to pay the normal price of the magazine. Secondly, the shipping costs depend on the size and weight of the package.

I ordered with QR-Bill. What do I have to do now?

If you ordered with QR-Bill (QR-Einzahlungsschein) you will receive an email with an invoice including the QR code and all payment details. So you can use your smartphone and scan the QR code within your ebanking application to pay the invoice. Find here more details about the QR-Bill.

My order could not be completed because there was a problem with the payment

There was a problem with the payment and the order process could not be completed. There can be several reasons for this:

A) Payment via PayPal

– Your PayPal account is no longer active or has been frozen
– The credit card in your account is no longer valid, has expired or has been blocked by the credit card provider
– Some technical problems occurred when connecting to PayPal
– The PayPal servers cannot be reached for technical reasons

B) Payment by credit card

– Your credit card is no longer valid
– Your credit card has expired
– Your credit card has been blocked by your card provider

C) Payment in advance (bank transfer)

– We have not yet received payment for your order (we can only send the ordered items after receiving your payment)
– Your payment details were incorrect or you provided incorrect or inaccurate details when making the bank transfer

I would like to receive an invoice and pay after delivery. Is that possible?

Unfortunately, we don’t offer the option of paying after delivery. An overview of all available payment methods can be found on this page.

I lost your account data for advance payment/direct bank transfer

You should have received all data via e-mail in your confirmation of order. In case that did not happen or got lost, find below all the data you will need. If you forgot the exact billing amount or need to know anything else, contact us, we’re glad to help. Please note, that you have to pay an additional banking fee if you send money via bank transfer from abroad.

– IBAN: CH48 0070 0114 8027 0099 5
– SWIFT/BIC-Code: ZKBKCHZZ80A  (please write a Zero after the 8)
– Clearing Nr. (BCN)/Sort code: 700
– Recipient: Flint Inh. Michael Krautwasser, Rindermarkt 17, 8001 Zurich (Switzerland)
– Bank: Zürcher Kantonalbank (ZKB), Bahnhofstrasse 9, 8001 Zurich (Switzerland)

What are your payment methods?

Currently you can pay using your credit card (Visa, Mastercard and Amexco) via Stripe. We also accept payments via PayPal, TWINT and Apple Pay or you can transfer the amount to our bank account via direct bank transfer (advance payment). On your credit card statement, you will find your purchase listed as sent to “LOREM NOT IPSUM MAGS” (statement descriptor). Please take a look on the payments section for more details.

Note: Additional fees may be charged by your bank when choosing direct bank transfer (advance payment).

The number of issues per year has changed. Why?

Some of the magazines have only just been included in our range. At the beginning, we have to estimate the demand from our readers. We also have to check that more issues of the magazine will be published and that it won’t just disappear from the market after a short while, either for financial or other reasons.

I have lost my subscription information

All information relating to your subscription can be found on the paper invoice included with the delivery or on the electronic invoice in your user account. You can also see all current subscriptions and previous orders in your user account.

How can I cancel an active subscription?

ou can cancel the subscription at any time in your customer account. However, please note that a cancellation period applies. If you wish to cancel your subscription, you must let us know at least 30 days before the end of the subscription (the expiration date can be found on your invoice). Otherwise the subscription will be extended automatically. We are unable to refund the remaining amount if you cancel your subscription at any point before the end of the subscription period.

My subscription is expiring. How can I renew it?

If you do not cancel your subscription at least 30 days before expiration (by E-mail or snail mail) your subscription will be renewed automatically and charged from your credit card (you did use for your original order) or your PayPal account. You can view and change your subscription on your account page.

Why do the prices in the shop sometimes change?

Many of the magazines that we sell are from far-away countries. Prices depend largely on factors such as the shipping cost, customs duties, and general price changes imposed by our suppliers and the individual publishers. We therefore have to pass any changes in costs on to our customers. For subscription orders, however, the prices are not changed until the subscription is renewed. The prices at the time of ordering always apply.

Why do some of your prices differ from those of other retailers?

Our retail prices are based on the trade price that we pay per magazine. We also have to take into account various other factors such as customs duties and shipping costs. These are especially high for magazines ordered from the USA or Australia, for example, and have to be considered in the final price. We also put a lot of time and effort into presenting each magazine in an optimum way in our shop and on social media. All of these factors therefore have to be taken into account when calculating the individual prices.

Do you sell gift cards?

Yes, we sell gift cards that can be used to buy items in our online shop.

I’d like to suggest a new magazine

We are always looking for new and interesting Independent Magazines. Please drop us a short line if you know a magazine, which you want to be added to our shop. Please note that we cannot add all suggested magazines to our shop. If you’re a publisher, please use our separate contact form for publishers.

Which magazine titles do you sell?

We sell magazines from all around the world. Please find here a list of all publishers.

Where can I find your disclaimer and privacy policy?

All data will be treated as strictly confidential and will not be disclosed to third parties. Take a look on our disclaimer and Privacy Policy.

Can I change the displayed currency?

Yes, sure. You can change the default currency (Swiss Francs/CHF) to any other currency by scrolling down to the bottom of each page or change it here (please note that the currency will switch back to Swiss Francs/CHF in the checkout due to billing reasons):
Swiss franc (CHF)
Euro (EUR)
Pound sterling (GBP)
United States (US) dollar (USD)
Canadian dollar (CAD)
Australian dollar (AUD)
Japanese yen (JPY)
Swedish krona (SEK)
Norwegian krone (NOK)

Need help?

Can’t find an answer to your question? Please send us a short E-mail. We are happy to help you.

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