Help & FAQ

Do you have a question about your subscription, a recent order, products, shipping or you want to suggest a new magazine? Here you can find some helpful answers to frequently asked questions (FAQ).

Do I have the right to return an item?

Yes. If there are any problems with an item, you can send it back to us and we’ll be pleased to replace it free of charge. If the item can no longer be delivered, the money will be refunded in cash or in the form of a voucher. You must notify us of any problems within seven days of receiving the item. However, we assume no liability for damage caused during shipping by the postal/delivery service. For more information, please refer to our General Terms & Conditions (GTC).

My order takes longer to arrive than expected

We usually order several different magazines from the same distributor in order to save shipping costs (and thus to keep the prices of the magazines as low as possible). Unfortunately, there may be delays if a single magazine from this order is delivered later from our distributors or publishers.

Are you on Twitter, Facebook and other social media platforms?

Yes, you can find us on the following social media platforms:
Twitter, Facebook, Pinterest and Instagram.

News about all of our magazines, as well as reading tips and special offers, can also be found in our newsletter, which we send out several times a month.

I would like to buy magazines for my hotel, restaurant, coffee shop or design studio (B2B)

With our B2B programme, which is available to all business customers, you can offer your customers or employees our range of magazines or treat your staff to a subscription or one of our surprise packages. Not to mention, you automatically enjoy better terms as a B2B customer. Please find more details on our B2B page.

What are your opening hours?

We are selling magazines only through our online shop which is opened 24 hours a day.

Where do I find your physical store

Where do I find your physical store?

We don’t have a physical store location at the moment. You can order our magazines through our online shop and we’re shipping all orders with the Swiss Post and DHL Express to all around the world. Please visit our shipping section for more details. From time to time you can find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.

Do I need to create an account to make an order?

No, you don’t have to create an account. But there are a few advantages if you create an account.

– You never have to enter your billing and shipping address again
– Find all of your orders, subscriptions and addresses in your account
– Download invoices of your orders

Can I reserve a magazine?

No, this isn’t possible. We want all of our magazines to be available for all customers. So you have to order the magazine in our online shop.

Do you accept orders via Phone or E-mail?

No, we are an online shop and we do not take orders via Phone, E-mail or Social Media.

Need help?

Can’t find an answer to your question? Please send us a short E-mail. We are happy to help you.

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