Help & FAQ

Do you have a question about your subscription, a recent order, products, shipping or you want to suggest a new magazine? Here you can find some helpful answers to frequently asked questions (FAQ).

What does LOREM mean?

‘Lorem ipsum dolor sit amet, consectetur adipisici elit…’ (complete text) is dummy text that is not meant to mean anything. It is used as a placeholder in magazine layouts, for example, in order to give an impression of the finished document. The text is intentionally unintelligible so that the viewer is not distracted by the content. The language is not real Latin and even the first word ‘Lorem’ does not exist. It is said that the lorem ipsum text has been common among typesetters since the 16th century. (Source:

Where can I subscribe to your newsletter?

We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time. Subscribe here to our newsletter.

Where can I edit my billing and shipping address?

If you created a new account after or while ordering you can edit both addresses (for billing and shipping) in your customer account.

Can I order a free sample copy of a magazine?

Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the publisher directly.

Are unsold magazines sent back to the publisher?

We usually sell all copies of the magazines offered in our shop. Some publishers and distributors offer the retailer the option of returning any unsold magazines. However, because our range includes magazines from countries such as Australia, the USA and the United Kingdom, sending them back would involve considerable effort in terms of logistics and would also be very expensive. We therefore choose not to return any unsold magazines. At the same time, this allows us to also offer our customers older or out-of-print magazines.

Where can I find your disclaimer and privacy policy?

All data will be treated as strictly confidential and will not be disclosed to third parties. Take a look on our disclaimer and Privacy Policy.

Can I change the displayed currency?

Yes, sure. You can change the default currency (Swiss Francs/CHF) to any other currency by scrolling down to the bottom of each page or change it here (please note that the currency will switch back to Swiss Francs/CHF in the checkout due to billing reasons):
Swiss franc (CHF)
Euro (EUR)
Pound sterling (GBP)
United States (US) dollar (USD)
Canadian dollar (CAD)
Australian dollar (AUD)
Japanese yen (JPY)
Swedish krona (SEK)
Norwegian krone (NOK)

Do I have the right to return an item?

Yes. If there are any problems with an item, you can send it back to us and we’ll be pleased to replace it free of charge. If the item can no longer be delivered, the money will be refunded in cash or in the form of a voucher. You must notify us of any problems within seven days of receiving the item. However, we assume no liability for damage caused during shipping by the postal/delivery service. For more information, please refer to our General Terms & Conditions (GTC).

Are you on Twitter, Facebook and other social media platforms?

Yes, you can find us on the following social media platforms:
Twitter, Facebook, Pinterest and Instagram.

News about all of our magazines, as well as reading tips and special offers, can also be found in our newsletter, which we send out several times a month.

What are your opening hours?

We are selling magazines only through our online shop which is opened 24 hours a day.

Where do I find your physical store

Where do I find your physical store?

We don’t have a physical store location at the moment. You can order our magazines through our online shop and we’re shipping all orders with the Swiss Post and DHL Express to all around the world. Please visit our shipping section for more details. From time to time you can find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.

Can I reserve a magazine?

No, this isn’t possible. We want all of our magazines to be available for all customers. So you have to order the magazine in our online shop.

Do you accept orders via Phone or E-mail?

No, we are an online shop and we do not take orders via Phone, E-mail or Social Media.

Need help?

Can’t find an answer to your question? Please send us a short E-mail. We are happy to help you.

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