Help & FAQ

Do you have a question about your subscription, a recent order, products, shipping or you want to suggest a new magazine? Here you can find some helpful answers to frequently asked questions (FAQ).

The number of issues per year has changed. Why?

Some of the magazines have only just been included in our range. At the beginning, we have to estimate the demand from our readers. We also have to check that more issues of the magazine will be published and that it won’t just disappear from the market after a short while, either for financial or other reasons.

I have lost my subscription information

All information relating to your subscription can be found on the paper invoice included with the delivery or on the electronic invoice in your user account. You can also see all current subscriptions and previous orders in your user account.

How can I cancel an active subscription?

ou can cancel the subscription at any time in your customer account. However, please note that a cancellation period applies. If you wish to cancel your subscription, you must let us know at least 30 days before the end of the subscription (the expiration date can be found on your invoice). Otherwise the subscription will be extended automatically. We are unable to refund the remaining amount if you cancel your subscription at any point before the end of the subscription period.

My subscription is expiring. How can I renew it?

If you do not cancel your subscription at least 30 days before expiration (by E-mail or snail mail) your subscription will be renewed automatically and charged from your credit card (you did use for your original order) or your PayPal account. You can view and change your subscription on your account page.

Need help?

Can’t find an answer to your question? Please send us a short E-mail. We are happy to help you.

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