Help & FAQ

Do you have a question about your subscription, a recent order, products, shipping or you want to suggest a new magazine? Here you can find some helpful answers to frequently asked questions (FAQ).

I’m ordering from abroad. Do I have to pay VAT?

If you’re ordering from abroad, you generally don’t have to pay Swiss VAT. Swiss VAT is deducted during the order process in our online shop. For orders within Switzerland, however, the reduced VAT rate of 2.5% is charged.

All orders with a shipping destination outside Switzerland or the Principality of Liechtenstein are charged without value added tax (VAT). Depending on the country, taxes and/or import fees may apply during the import, which are levied by the national post office or the courier company. Taxes and/or import fees may vary from country to country and must be paid by the buyer.

Do you offer volume discounts for orders above a certain amount?

Although you are welcome to order larger quantities of the same item from us (provided that the item is in stock and available for delivery), we are unable to offer volume discounts. There are two reasons for this: firstly, we are not a bulk buyer and don’t buy large quantities from the publishers. We therefore have to pay the normal price of the magazine. Secondly, the shipping costs depend on the size and weight of the package.

I ordered with QR-Bill. What do I have to do now?

If you ordered with QR-Bill (QR-Einzahlungsschein) you will receive an email with an invoice including the QR code and all payment details. So you can use your smartphone and scan the QR code within your ebanking application to pay the invoice. Find here more details about the QR-Bill.

My order could not be completed because there was a problem with the payment

There was a problem with the payment and the order process could not be completed. There can be several reasons for this:

A) Payment via PayPal

– Your PayPal account is no longer active or has been frozen
– The credit card in your account is no longer valid, has expired or has been blocked by the credit card provider
– Some technical problems occurred when connecting to PayPal
– The PayPal servers cannot be reached for technical reasons

B) Payment by credit card

– Your credit card is no longer valid
– Your credit card has expired
– Your credit card has been blocked by your card provider

C) Payment in advance (bank transfer)

– We have not yet received payment for your order (we can only send the ordered items after receiving your payment)
– Your payment details were incorrect or you provided incorrect or inaccurate details when making the bank transfer

I would like to receive an invoice and pay after delivery. Is that possible?

Unfortunately, we don’t offer the option of paying after delivery. An overview of all available payment methods can be found on this page.

I lost your account data for advance payment/direct bank transfer

You should have received all data via e-mail in your confirmation of order. In case that did not happen or got lost, find below all the data you will need. If you forgot the exact billing amount or need to know anything else, contact us, we’re glad to help. Please note, that you have to pay an additional banking fee if you send money via bank transfer from abroad.

– IBAN: CH48 0070 0114 8027 0099 5
– SWIFT/BIC-Code: ZKBKCHZZ80A  (please write a Zero after the 8)
– Clearing Nr. (BCN)/Sort code: 700
– Recipient: Flint Inh. Michael Krautwasser, Rindermarkt 17, 8001 Zurich (Switzerland)
– Bank: Zürcher Kantonalbank (ZKB), Bahnhofstrasse 9, 8001 Zurich (Switzerland)

What are your payment methods?

Currently you can pay using your credit card (Visa, Mastercard and Amexco) via Stripe. We also accept payments via PayPal, TWINT and Apple Pay or you can transfer the amount to our bank account via direct bank transfer (advance payment). On your credit card statement, you will find your purchase listed as sent to “LOREM NOT IPSUM MAGS” (statement descriptor). Please take a look on the payments section for more details.

Note: Additional fees may be charged by your bank when choosing direct bank transfer (advance payment).

Need help?

Can’t find an answer to your question? Please send us a short E-mail. We are happy to help you.

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