Help & FAQ

Do you have a question about your subscription, a recent order, products, shipping or you want to suggest a new magazine? Here you can find some helpful answers to frequently asked questions (FAQ).

Do I have to pay customs or import fees?

In some countries import fees/taxes may apply to your order. They will be charged from your the carrier or local post service. Please note: We are not responsible for any customs and duties charged to a customer.

Can I track my order?

Yes, if you orderd with “Swiss Post Priority” or “DHL Express” shipping method you can track your order here. Please enter the tracking number you have received in your shipping confirmation E-mail. We always recommend to choose a shipping method with tracking details to make sure that your order will arrive without any problems.

I’ve received the wrong item

We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us as soon as possible, so we can help you further.

An item is missing from my parcel

If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock from the publisher or distributor. Please check your order confirmation email as delayed items should be marked with an expected delivery date.

If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.

If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.

My order has not arrived. What can I do?

There may be several reasons why you have not received your order. If we have sent the package to the wrong delivery address even though you specified the correct one during the order process, then we’ll be happy to cover the cost of sending a replacement. If you ordered with Swiss Post Priority shipping or DHL Express you can track your order here.

In the following cases, however, we would have to charge you again in full for sending a replacement (provided that all of the ordered items can still be delivered from stock):

  • Your address has changed (e.g. due to moving home). If you have moved, we recommend that you ask the postal service to redirect your mail to your new address.
  • The delivery address that you specified during the order process is wrong or contains errors.
  • You are away on holiday when the package arrives. In our experience, the postal service only keeps packages for a certain amount of time before returning them to the sender (please ask a neighbour if the package can be delivered to their house while you’re away).

Important note
We always recommend to choose a shipping method with tracking details to make sure that your order will arrive without any problems. If you choosed a shipping option without tracking details we will not be able to track your order and therefore we cannot give you a refund in case your order got lost.

Do yo offer free shipping?

Yes, we offer free shipping to Switzerland and Liechtenstein for all orders of over CHF 80.

Why are the shipping costs for deliveries abroad disproportionately expensive?

The shipping costs are based on the size, weight and delivery time (economy and priority) of the shipment. We charge the general shipping costs of Swiss Post, plus a little bit extra for packaging. Unfortunately, the cost of shipping an item can be almost as much as the magazine’s value in some cases. “Swiss Post Priority” shipping is faster than the economy option and includes also a tracking number.

I’d like to send my order as a gift. Is that possible?

Yes, of course. All of our subscriptions are currently available as gift subscriptions. You simply have to provide your own address as the billing address plus the recipient’s address as a separate delivery address. Please also inform us if you would like the recipient to know your name. We’ll make a note of it on a postcard and include it with the delivery. As the ordering party, you’ll receive the invoice by email.

For organisational and shipping-related reasons, we cannot gift wrap the ordered items.

How quickly do you ship?

Every order placed and paid before 2 p.m. is sent out on the same working day and arrives on the next day in Switzerland and Liechtenstein when ordered with Swiss Post Priority” shipping (except on weekend and national holidays). This of course entails that the requested article is on stock, which is generally the case. If not, we let you know as quickly as possible – estimated shipping date included. For further information please visit our shipping page.

Please contact us if a magazine is in stock and you want it delivered the next day.

How much does shipping cost me?

Shipping costs depend on the weight of the complete order and destination. The shipping costs will be shown during checkout. We offer free shipping to Switzerland and Liechtenstein with orders of over CHF 80.

Can I make an order and pick it up?

Yes, that’s possible. Just make your order and choose “Pickup” from the shipping methods in the checkout. Please note: In the case of pickup orders, which are to be sent by Swiss Post at the request of the customer, a processing fee of CHF 10.00 will be charged in addition to the shipping costs.

Do you ship abroad?

Yes, we absolutely do! Customers of LOREM (not Ipsum) have come to be living all over Europe and even in Japan or Australia. So head over to our shop and take a look at our products.

What are your shipping options?

Please find more information about our shipping methods.

My order takes longer to arrive than expected

We usually order several different magazines from the same distributor in order to save shipping costs (and thus to keep the prices of the magazines as low as possible). Unfortunately, there may be delays if a single magazine from this order is delivered later from our distributors or publishers.

Need help?

Can’t find an answer to your question? Please send us a short E-mail. We are happy to help you.

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