Help & FAQ

Do you have a question about your subscription, a recent order, products, shipping or you want to suggest a new magazine? Here you can find some helpful answers to frequently asked questions (FAQ).

What does LOREM mean?

‘Lorem ipsum dolor sit amet, consectetur adipisici elit…’ (complete text) is dummy text that is not meant to mean anything. It is used as a placeholder in magazine layouts, for example, in order to give an impression of the finished document. The text is intentionally unintelligible so that the viewer is not distracted by the content. The language is not real Latin and even the first word ‘Lorem’ does not exist. It is said that the lorem ipsum text has been common among typesetters since the 16th century. (Source: Wikipedia.com).

Where can I subscribe to your newsletter?

We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time. Subscribe here to our newsletter.

Where can I edit my billing and shipping address?

If you created a new account after or while ordering you can edit both addresses (for billing and shipping) in your customer account.

Can I order a free sample copy of a magazine?

Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the publisher directly.

Are unsold magazines sent back to the publisher?

We usually sell all copies of the magazines offered in our shop. Some publishers and distributors offer the retailer the option of returning any unsold magazines. However, because our range includes magazines from countries such as Australia, the USA and the United Kingdom, sending them back would involve considerable effort in terms of logistics and would also be very expensive. We therefore choose not to return any unsold magazines. At the same time, this allows us to also offer our customers older or out-of-print magazines.

We would like to sell our magazine through your shop but we haven’t yet received an answer

We receive up to 20 enquiries per week from publishers all around the world. Because we can’t always respond to each one right away, all enquiries are checked and answered in chronological order. It may therefore take several weeks or months from receiving your enquiry to being able to respond to it. However, we always endeavour to answer all enquiries.

What criteria must a magazine meet in order to be included in your range?

A magazine must meet various criteria before we can include it in our range:

  • In line with our business concept, the most important factor is that the publication is an independent magazine. All magazines in our range are independent and do not belong to a large publishing group.
  • We pay special attention to how the magazine looks and what type of paper is used to make it (FSC-certified).
  • We don’t sell glossy magazines on subjects such as luxury goods or cosmetics.
  • We don’t include publications in our range that glorify violence or weapons, nor ones with racist content or a certain political leaning.
  • The magazine should cover one of the following topics: design, architecture, photography, art, culture, music, food, community, society, nature, sports, sustainability. We don’t consider magazines that focus purely on lifestyle, fashion or beauty.
  • We must then ensure that we find the right target group and readership for all of our magazines.


If you would like to sell your magazine through our shop: form for publisher enquiries.

We want to send you a sample copy of our magazine but can’t find your address.

Wow, we’re happy to see more of your great publication. Please find our address on the contact page.

We’d like to sell our magazine through your shop

That’s a good idea. We are always interested in new magazines from all over the world. If you think your magazine would fit perfectly to our shop, we are happy to hear from you: Please use our contact form. Please note that we might have a little longer to reply to your request due to the large number of requests we get.

Do I have to pay customs or import fees?

In some countries import fees/taxes may apply to your order. They will be charged from your the carrier or local post service. Please note: We are not responsible for any customs and duties charged to a customer.

Can I track my order?

Yes, if you orderd with “Swiss Post Priority” or “DHL Express” shipping method you can track your order here. Please enter the tracking number you have received in your shipping confirmation E-mail. We always recommend to choose a shipping method with tracking details to make sure that your order will arrive without any problems.

I’ve received the wrong item

We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us as soon as possible, so we can help you further.

An item is missing from my parcel

If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock from the publisher or distributor. Please check your order confirmation email as delayed items should be marked with an expected delivery date.

If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.

If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.

My order has not arrived. What can I do?

There may be several reasons why you have not received your order. If we have sent the package to the wrong delivery address even though you specified the correct one during the order process, then we’ll be happy to cover the cost of sending a replacement. If you ordered with Swiss Post Priority shipping or DHL Express you can track your order here.

In the following cases, however, we would have to charge you again in full for sending a replacement (provided that all of the ordered items can still be delivered from stock):

  • Your address has changed (e.g. due to moving home). If you have moved, we recommend that you ask the postal service to redirect your mail to your new address.
  • The delivery address that you specified during the order process is wrong or contains errors.
  • You are away on holiday when the package arrives. In our experience, the postal service only keeps packages for a certain amount of time before returning them to the sender (please ask a neighbour if the package can be delivered to their house while you’re away).


Important note
We always recommend to choose a shipping method with tracking details to make sure that your order will arrive without any problems. If you choosed a shipping option without tracking details we will not be able to track your order and therefore we cannot give you a refund in case your order got lost.

Do yo offer free shipping?

Yes, we offer free shipping to Switzerland and Liechtenstein for all orders of over CHF 80.

Why are the shipping costs for deliveries abroad disproportionately expensive?

The shipping costs are based on the size, weight and delivery time (economy and priority) of the shipment. We charge the general shipping costs of Swiss Post, plus a little bit extra for packaging. Unfortunately, the cost of shipping an item can be almost as much as the magazine’s value in some cases. “Swiss Post Priority” shipping is faster than the economy option and includes also a tracking number.

I’d like to send my order as a gift. Is that possible?

Yes, of course. All of our subscriptions are currently available as gift subscriptions. You simply have to provide your own address as the billing address plus the recipient’s address as a separate delivery address. Please also inform us if you would like the recipient to know your name. We’ll make a note of it on a postcard and include it with the delivery. As the ordering party, you’ll receive the invoice by email.

For organisational and shipping-related reasons, we cannot gift wrap the ordered items.

How quickly do you ship?

Every order placed and paid before 2 p.m. is sent out on the same working day and arrives on the next day in Switzerland and Liechtenstein when ordered with Swiss Post Priority” shipping (except on weekend and national holidays). This of course entails that the requested article is on stock, which is generally the case. If not, we let you know as quickly as possible – estimated shipping date included. For further information please visit our shipping page.

Please contact us if a magazine is in stock and you want it delivered the next day.

How much does shipping cost me?

Shipping costs depend on the weight of the complete order and destination. The shipping costs will be shown during checkout. We offer free shipping to Switzerland and Liechtenstein with orders of over CHF 80.

Can I make an order and pick it up?

Yes, that’s possible. Just make your order and choose “Pickup” from the shipping methods in the checkout. Please note: In the case of pickup orders, which are to be sent by Swiss Post at the request of the customer, a processing fee of CHF 10.00 will be charged in addition to the shipping costs.

Need help?

Can’t find an answer to your question? Please send us a short E-mail. We are happy to help you.

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