Delivery and shipping costs
We normally ship your order within 1 business days with Swiss Post to Switzerland and Liechtenstein when ordered with “Swiss Post Priority” or “Swiss Post Express Moon” shipping (all other countries are listed below) or worldwide with “DHL Express”. We will contact you if your product can’t be shipped within the estimated time. Please see also the availability details with every product. We always do our best to complete orders as soon as possible.
Estimated delivery times
|Destination||Swiss Post Economy||Swiss Post Priority
|Swiss Post Express “Moon”
|Switzerland and Liechtenstein||2–3 business days||1 business day|| 1 business day
(incl. delivery on Saturday)
|Germany||4–8 business days||2–3 business days||—|
|Austria, Belgium, France, Italy, Luxembourg, Netherlands, Portugal, Spain||4–8 business days||2–3 business days||—|
|Denmark, Finland, Norway, Sweden||4–10 business days||3–4 business days||—|
|Bosnia and Herzegovina, Croatia, Czech Republic, Hungary, Poland, Romania, Serbia, Slovakia, Slovenia||8–12 business days||3–6 business days||—|
|United Kingdom / Ireland||5–10 business days||3–5 business days||—|
|USA||8–15 business days||4–8 business days||—|
|Canada||8–14 business days||5–8 business days||—|
|Australia||10–15 business days||5–8 business days||—|
|All other countries (worldwide delivery)||10–17 business days||8–10 business days||—|
We ship with these shipping options:
- Swiss Post Economy: A bit cheaper than the Priority shipping, but you cannot track your order.
- Swiss Post Priority: Your order will be arriving a lot quicker and you will receive a tracking number.
- Swiss Post Express “Moon” (only for deliveries to Switzerland and Liechtenstein): If your order arrives until 6 pm (and all ordered products are available in stock) we can ship your order with a lot quicker option. Your order will arrive next business day before 9 am and on Saturday. And you will receive a tracking number.
- “DHL Express”: We ship worldwide with DHL (you’ll get a tracking number). Usually all orders arrive within 2–3 business days.
Availability and delivery
We normally dispatch orders on the same day, provided that the article can be shipped from our warehouse and the order is placed by 2 p.m. We will notify you if an article cannot be delivered for any reason. Please also note that many delivery companies and couriers do not deliver parcels on Saturdays, Sundays or holidays.
The costs depend on the weight of the parcel and the destination. The exact shipping costs will be calculated at checkout.
We offer free shipping to Switzerland and Liechtenstein with orders of over CHF 100.00.
If your order doesn’t arrive within the estimated time, we understand your impatience, but will most probably ask you for just some more waiting time. With international shipping, parcels sometimes take a bit longer than expected although we didn’t change a thing about sending them out. If you are still missing your order please contact us and we will do our best to help you. If you ordered with “Swiss Post Priority” or “Swiss Post Express Moon” or “DHL Express” shipping you can track your order here.
You can find more information as well as our General Terms and Conditions on this page.